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General Provisions

These rules for the purchase and sale of goods/services (hereinafter referred to as the “Rules”), which the Buyer agrees to (by reviewing the Rules and checking the box next to “I agree with the privacy policy and terms of use”), constitute a legally binding document between the parties. This document sets forth the rights and obligations of the Buyer and the Seller, the conditions for acquiring and paying for the goods/services, the procedures for delivery and return of the goods, the responsibilities of the parties, and other provisions related to the purchase and sale of goods/services on the “wholegra.in” website.

The Seller reserves the right at any time to change, amend, or supplement the Rules in accordance with legal requirements. The registered Buyer will be informed of any changes, amendments, or additions via the email address provided during registration and, in order to purchase goods/services on this website, will have to agree again to the amended Rules.

The right to purchase from our online store is granted to:

• competent natural persons, i.e. individuals who have reached the age of majority and whose legal capacity is not restricted by a court order;
• minors from fourteen to eighteen years of age, only with parental or guardian consent, except in cases where they independently manage their own income;
• legal entities;
• authorized representatives of all of the above.

Personal Data Protection

Any information related to personal data and registered on the “wholegra.in” website is subject to the Seller’s Personal Data Protection Policy, the details of which are provided in the “Privacy Policy” on the website. In order to register on the “wholegra.in” website, the Buyer must confirm that they agree with the “Privacy Policy.”

The Client has the right at any time to delete all data stored in the platform’s database by contacting [email protected] via email. Once an account is deleted, it cannot be restored and the membership will be canceled. Upon cancellation of membership, no refunds will be issued.

Moment of Concluding the Purchase-Sale Agreement

The contract between the Buyer and the Seller is considered concluded at the moment when the Buyer, having selected the goods and/or services to be purchased and formed a shopping cart, clicks on the “Pay” link.

Each purchase-sale contract concluded between the Buyer and the Seller is registered and stored in the “wholegra.in” website’s database.

Buyer’s Rights

The Buyer has the right to purchase goods/services on the “wholegra.in” website in accordance with these Rules and the procedures established by the website.

Buyer’s Obligations

The Buyer is obligated to pay for the goods/services and accept them in accordance with the procedures set forth in these Rules.

The Buyer agrees not to share their login credentials with third parties. If the Buyer loses their login credentials, they must immediately notify the Seller using the contact methods provided in the “Contacts” section.

By using the “wholegra.in” website, the Buyer agrees to comply with these Rules and any other conditions clearly stated on the website, and not to violate the laws of the Republic of Lithuania.

Payments

Users who have subscribed to a membership on the “wholegra.in” website agree to pay for the selected services according to the chosen plan. Membership plans may include:

• Monthly Membership: Payment is automatically debited every month from the bank account provided by the user.
• 3-Month Membership: Payment is automatically debited once every 3 months from the bank account provided by the user.
• 6-Month Membership: Payment is automatically debited once every 6 months from the bank account provided by the user.
• Annual Membership: Payment is automatically debited once a year from the bank account provided by the user.

Weekly memberships are also available:

• 1-Week Membership: Payment is automatically debited every week from the bank account provided by the user.
• 4-Week Membership: Payment is automatically debited once every 4 weeks from the bank account provided by the user.
• 12-Week Membership: Payment is automatically debited once every 12 weeks from the bank account provided by the user.

All payments are processed automatically based on the payment information provided by the user and the active membership plan.

To cancel the membership, the Buyer may log into the “wholegra.in” website and click on “Profile” → “Subscription” → “Manage Subscription” → “Cancel Subscription”, or contact us via email at [email protected].

Deleting the account or the app does not cancel the membership. The membership must be canceled through the designated management section or via email.

All prices listed are stated in euros.

By purchasing the service, the Client agrees to:

• use a valid card for the payment;
• provide the Company with the most up-to-date and complete information as specified in the purchase order form. If the Company determines or deems that any information provided by the Client is inaccurate or incomplete, the Company reserves the right to refuse to confirm the Client’s payment at its discretion, and the Client forfeits the right to a refund of the paid amount.

The processing of the Client’s online payments via credit or debit card will be handled by a third-party payment service provider, “Stripe”, and the Company will not store or use any undisclosed data related to your payment. The Company is not responsible for any payment issues or other disputes arising from the third-party “Stripe” payment services. The Company may occasionally change the third-party payment service provider.

All transfers made through the Company are processed via special gateways provided by third parties to ensure your security. Card information is not stored, and all card data is processed using SSL encryption.

Unless the Client cancels the subscription, the Company will automatically renew the relevant service when it is due for renewal, and the payment will be taken from the payment method associated with the Service in the Client’s account.

Your payments are processed by MB IT pirkliai; company code – 304957766, address: Žirmūnų g. 30E - 2, Vilnius, Lithuania, email: [email protected]. For complaints, please contact [email protected].

If the client does not want the service to be automatically renewed, they may cancel the subscription at least 48 hours before the end of the current period. In such case, the Service will be terminated at the end of the current term, unless the client manually renews the Service before that date.

Return and Compensation Conditions

Payments for services are non-refundable, except in cases where the “Money-back Guarantee” applies, as described below.

Money-back Guarantee

We offer a 3‑week (21‑day) trial period money‑back guarantee. If, after the trial period of 3 weeks (21 days), you do not achieve any results, you may contact us via email at [email protected], and you must send photos of all the dishes prepared as evidence that you followed the agreed plan, and we will refund all the amounts paid.

After 28 days from the start of the plan, refunds will no longer be available.

Intellectual Property Rights

All intellectual property rights, including but not limited to copyrights, design rights, trademark rights, patent rights, and any other property rights in the Services and the content related to the Services, belong to the Company.

The Client is prohibited from reproducing or publishing the Services, including but not limited to the Digital Content provided and/or offered by the Company, in whole or in part without the prior written consent of the Company.

The Client grants the Company an unlimited, irrevocable, worldwide, fully paid, royalty‑free, and exclusive license—including the right to sublicense and transfer to third parties—to reproduce, distribute, perform, and display (publicly or otherwise), create derivative works, adapt, modify, and otherwise use, analyze, and exploit the Client’s User Content (excluding User Trademarks), as well as all modifications and derivative works thereof. To the extent permitted by applicable law, the Client waives any moral rights they may have in any User Content. “User Content” means any User trademarks, messages, images, texts, creative works, sounds, and all materials, data, and information that the Client uploads, transmits, or provides using the Services or that other users upload or transmit. By uploading, transmitting, or providing any User Content, the Client confirms, represents, and warrants that such User Content and its upload, transmission, or provision is (a) accurate and non-confidential; (b) does not violate any applicable laws, contractual restrictions, or rights of any third parties, and that the Client has obtained permission from any third party whose personal information or intellectual property is included in or embodied by the User Content; and (c) free of viruses, adware, spyware, worms, or any other malicious code.

None of the parts of these Terms regarding “Intellectual Property Rights” may be interpreted as including the intellectual property rights associated with the Services or with content related to the Services.

Use of Digital Content

All intellectual property rights—including but not limited to copyrights, design rights, trademark rights, patent rights, and any other property rights—in the Services and the content related to or associated with the Services belong to the Company.

All intellectual property rights specified under “Intellectual Property Rights” and related to the Digital Content belong to the Company. The Digital Content is licensed under this “Use of Digital Content” section and is not sold. The Client will be granted a non‑exclusive, non‑transferable, and non‑sublicensable license under the terms of this Agreement to use (for the Client’s personal use only) any Digital Content provided by the Company.

This license is granted for a period of 5 years from the date of receipt of the Digital Content, unless it is suspended or terminated earlier in accordance with these Terms.

Unless expressly stated otherwise, the Digital Content is intended solely for personal and non‑commercial use.

The Client is not entitled to modify, reproduce, transmit, or lend the Digital Content or make it available to any third parties, or to use it for any purposes that exceed the limits of the license granted by the Company.

The Company is entitled to enforce its intellectual property rights and to impose limitations on the scope of the license or on the number or types of devices on which the Digital Content may be used.

If the Client violates this article, the Company will be entitled to suspend access to the relevant Digital Content, without prejudice to its right to recover from the Client any damages incurred as a result of or related to the violation, including all costs incurred.

Sale of Digital Content

The Client is prohibited from selling, offering for sale, sharing, renting, or lending the Digital Content or copies thereof.

Medical Disclaimer

Before attempting the company’s nutrition plan, the client’s health must be evaluated by their healthcare provider or they should consult with a healthcare provider.

The Company explicitly states that it is not a medical organization and cannot provide the Client with any medical advice or assistance. None of the services provided by the Company are related to medical advice or assistance, should be considered or understood as medical advice or assistance, nor should they be interpreted as such or used in place of proper medical consultation or assistance from healthcare providers. The Client is solely responsible for assessing their own health. The Company encourages the Client to seek appropriate medical consultation or assistance before using the Company’s services.

Communication

The Company prefers to communicate via email. By accepting these Terms, the Client agrees to communicate via email. For this purpose, the Client is required to have a valid email address and provide it when completing the necessary registration information on the platform. The Company may also publish information related to this Agreement or the Services on the Website or Mobile App. The Client should regularly check their email and the information provided on the Website or Mobile App. Emails may contain links to additional information and documents.

In accordance with applicable law, the Company may send the Client an email with an attachment regarding the Services that includes a download function, so any emails received from www.wholegra.in should be retained for future use.

Communication with the Client will be conducted in Lithuanian, unless the Company and the Client agree to use another language.

The Client may contact us at any time by sending a message to: [email protected]

Complaints

Any complaints related to the Company and the services provided to the Client should be sent to the Company at [email protected].

In this Policy you will find all the information about which of your data we collect and process, what we use it for, how long we store it, and other important details. We hope that you will read the Privacy Policy and Terms of Use carefully. If you do not agree with the Terms, this Policy, or any of their provisions, we will not be able to grant you access to all or any of the services provided by wholegra.in. Please note that both the Policy and the Terms may be changed, supplemented, or updated.
wholegra.in collects and processes your personal data listed in this Privacy Policy on the following legal bases: – Your consent to the conditions provided in the Terms of Use and in this Privacy Policy; – Our legitimate interest; – The performance of a legal obligation imposed on wholegra.in.
Privacy Policy By visiting, registering on, and subscribing to services on the website wholegra.in, you entrust wholegra.in (hereinafter “the Provider”) with your personal data and grant us the right to collect, process, and store it in the scope, by the means, and for the purposes specified in this Privacy Policy (hereinafter “the Policy”) and in the Terms of Use for the purchase and sale of services (hereinafter “the Terms”).
The data controller and operator of the website www.wholegra.in (hereinafter “the Data Controller”) is MB IT pirkliai, company code – 304957766, address: Žirmūnų g. 30E - 2, Vilnius, Lithuania, email address – [email protected].
2. This document is an agreement between the data controller MB IT pirkliai and you (hereinafter “the User”) regarding the use of the website accessible at wholegra.in, as well as the Terms which must be observed by all persons who visit and/or use the services of wholegra.in.
4. The collection, processing, and storage of the User’s personal data are governed by this Privacy Policy, the Republic of Lithuania’s Personal Data Protection Law, and other applicable legal acts.
5. When you provide your personal data and special health-related data (such as health condition/illness, body measurements, height, weight—which may affect the formulation of nutrition plans, workout programs, the provision of training materials, or the decision not to create them) on the wholegra.in website, you (the User) agree that the Provider will manage and process these data in accordance with the purposes, means, and procedures set forth in this Privacy Policy and in the applicable legal acts.
6. The Provider processes the User’s personal data in accordance with the following basic principles of data processing: 6.1. Personal data is collected for defined and lawful purposes. 6.2. Personal data is processed accurately and fairly. 6.3. Personal data is processed lawfully:   6.3.1. The data subject gives consent to the processing of their personal data;   6.3.2. The data subject, for the purpose of processing personal data (including special health-related data) for the creation of nutrition plans, challenges, trainings, and seminars, expresses their consent by checking the box “I understand and agree” and agrees to comply with the wholegra.in Terms and this Policy.
7. What Data Do We Process and Why? 7.1. Data for Platform Registration. By registering on the platform, subscribing to a nutrition plan, workout program, or membership, and agreeing to the Terms and this Policy, you provide us with the data specified below. The provision of certain registration data is mandatory; without it, you will not be able to use the Services. By registering, you confirm that the personal data you provide is accurate and correct. We assume no responsibility for any inaccurate, incomplete, or wrongly provided data.   – For registration for healthy eating/weight loss challenges, trainings, or the platform, the following data are collected: your first name, last name, and email address.    Legal basis: Your consent to use the Services under the conditions specified in the Terms and the Policy.    Retention period: For as long as you use the Services and for 5 years after your last visit to the website or after the time you provided your contact details on the website. We may store your consent and evidence thereof for a longer period if necessary to defend against any claims, complaints, or lawsuits made against us.   – For courses, challenges, and platform participants, the following data are collected: your first name, last name, age, height, weight, and information regarding your physical activity.    Legal basis: Your consent to use the Services under the conditions specified in the Terms and the Policy.    Retention period: For as long as you use the Services and for 5 years after you have provided your data. We may store your consent and its proof for a longer period if necessary to defend against any claims, complaints, or lawsuits made against us.   (Note: There is commented-out text regarding data collection for generating nutrition plans. This section is omitted from the final published version.)   – The contact data (email address) provided in your registration form is also used for service delivery and for communication with you, including responding to your inquiries and comments, and providing you with important information about the Services, their delivery, and/or changes to this Policy.   – Based on your data, we create nutrition plans, send them to you, provide seminar and challenge materials, and send you information about news related to our informational activities, recipes, and articles. It is very important that the data you provide in your registration form is accurate and correct. If you provide false or incomplete data, forget them, or do not update changed information, it may be difficult for us to ensure the provision of the Services and to properly exercise your rights. Under no circumstances will we be liable for any damages arising from your providing incorrect or incomplete personal data. The Provider will not have the ability to verify the accuracy of the data you supply. By submitting your registration form, we assume that your data are accurate and correct and that all your consents have been given freely after you have thoroughly familiarized yourself with this Policy and the Terms.
7.2. Data Processed for Issuance of Financial Documents.   Data collected: your first name and last name.   Legal basis: Your consent to create and use an account under the conditions specified in the Terms.   Retention period: For as long as you use the Services and for 5 years after you have provided your data. We may store your consent and its proof for a longer period if necessary to defend against any claims, complaints, or lawsuits made against us.
7.3. Data Processed for Direct Marketing Purposes.   Data collected: your first name, last name, email address, purchase history, feedback on services, and information about personal changes.   Legal basis: Your consent to create and use an account under the conditions specified in the Terms.   Retention period: For as long as you use the Services and for 5 years after you have provided your data. We may store your consent and its proof for a longer period if necessary to defend against any claims, complaints, or lawsuits made against us. Personal data may be processed for direct marketing purposes only after the data subject indicates (or declines) consent by checking (or leaving unchecked) the box labeled “I agree to receive newsletters and offers related to wholegra.in and partner services.” The client is informed of the right to refuse consent for the processing of their personal data for direct marketing purposes and that they may withdraw such consent at any time. If the client does not wish for their personal data to be used for marketing purposes in the future, they have the right to send an email to: [email protected].
7.4. Processing of Purchase Data.   Data collected: your first name, last name, email address, purchase and delivery date and time, product names, quantities, purchase prices and any discounts given, the payment method used for purchases, and payment information.   Legal basis: Your consent to use the Services under the conditions specified in the Terms and the Policy.   Retention period: 5 years from the date of the purchase transaction. We store purchase data for 5 years from the date of the purchase transaction; after this period, we will destroy and/or securely anonymize them—i.e., irreversibly dissociate them from your registration data and any other information that identifies you individually.
7.5. Management of Customer Inquiries, Complaints, Requests, and Feedback.   Data collected: your first name, last name, and email address.   The content of your inquiry: the event that prompted your inquiry, its circumstances, date, location, your request, demand or feedback, and any other information provided in the inquiry; plus any additional documents and/or data submitted with the inquiry (e.g., purchase data, photos).   Legal basis: Your consent to use the Services under the conditions specified in the Terms and the Policy.   Retention period: Up to 5 years. We use your data solely to properly and objectively review your inquiry, provide you with the necessary information, answer your questions, and resolve your requests or demands. We may also analyze inquiry data to improve our operations and the quality of the services provided to you, taking your opinions and suggestions into account. We process and store your inquiry and any related data until we have reviewed it, provided you with a response, and implemented the decided actions, and then for up to 6 (six) months after the inquiry is resolved—but not for a period shorter than the following:   – Inquiries via email: 6 months   – Complaints: Up to 5 years   – Facebook personal messages: 6 months If a legal dispute is initiated because of an inquiry or if there is a likelihood of such a dispute, we may store your data for a longer period, until the statute of limitations for filing a complaint or lawsuit expires and/or a final decision is reached. After the retention period specified in this Policy for processing and storing your data expires, we will destroy your data or securely and irreversibly anonymize it as soon as reasonably possible.
8. We Collect Data Only from You. You provide us with questionnaire data directly by filling out registration and/or order forms, and purchase data by using the Services. We also obtain your data directly from you when you submit an inquiry by any means you choose (e.g., by sending us an email, contacting us via a personal Facebook message, calling, etc.).
9. We May Transfer Your Data for Processing to Third Parties We may transfer your data to third parties who assist us in executing and administering the provision of the Services or who provide us with services related to managing customer inquiries. Such persons may include IT specialists, financial experts, and similar professionals. In every case, we provide the data processor only with the data necessary to complete the specific task or to provide the particular service. Our engaged data processors may process your personal data only according to our instructions and may not use it for other purposes or transfer it to other persons without our consent. Furthermore, they are obliged to ensure the security of your data in accordance with applicable laws and the written agreements we have with them. Data may also be provided to competent government or law enforcement authorities (e.g., the police or supervisory institutions), but only upon their request and only when required by applicable laws or in accordance with legal procedures, in order to ensure our rights and the security of our customers, employees, and resources, as well as to assert, present, and defend legal claims. If we use a website analytics service (e.g., Google Analytics) to determine how you use the information provided on the wholegra.in website, we may exchange your anonymized data with third parties who use this information to assess website usage, prepare reports for website operators regarding the activity of the website or mobile application, and provide other services related to internet usage.
10. We Process Your Personal Data Only Within the European Union. We currently have no intention to transfer or do not transfer your personal data to third countries.
11. You Can Exercise Your Rights: 11.1. Right of Access. You have the right to obtain confirmation as to whether we process your personal data and, if so, to access the personal data we process about you and receive information about the purposes of processing, the categories of data processed, the categories of recipients of the data, the period for which the data will be stored, and the sources from which the data were obtained.
11.2. Right to Rectification. If the data you have provided changes or if you believe that the information we process about you is inaccurate or incorrect, you have the right to request that this information be amended, clarified, or corrected.
11.3. Right to Withdraw Consent. In cases where we process your data on the basis of your consent, you have the right to withdraw your consent at any time, and data processing based on your consent will then be terminated. In some cases, this may mean that we will no longer be able to provide you with the Services.
11.4. Right to Lodge a Complaint. We always ask that you first contact us directly. We believe that through goodwill efforts we can reach an agreement. If you are not satisfied with the resolution we propose or, in your opinion, do not take the necessary actions as requested, you have the right to lodge a complaint with the supervisory authority, which in the Republic of Lithuania is the State Data Protection Inspectorate.
11.5. Right to Erasure (Right to Be Forgotten). In certain circumstances specified in data processing legal acts (e.g., when personal data is processed unlawfully, when the legal basis for processing no longer exists, etc.), you have the right to request that we erase your personal data. To exercise this right, please submit a written request by email to: [email protected]. Your questionnaire data will be deleted without a separate request from you, and other data will be deleted or securely anonymized if you cease using the Services.
11.6. Right to Data Portability. For the data that we process based on your consent and which is processed by automated means, you have the right to transfer that data to another data controller. We will provide the data you wish to transfer in a commonly used, machine-readable format, and, if you desire and if it is technically feasible, we will transmit the data directly to another data controller designated by you. To exercise your right to data portability, please submit a written request by email to: [email protected].
11.7. Procedure for Handling Requests. Upon receiving your request to exercise any of your rights, we undertake to provide you with information about the actions we have taken in response to your request without undue delay, but in any event no later than one month from the receipt of your request. We will refuse to comply with your request by providing a reasoned response when the circumstances specified in the legal acts apply, and we will inform you of this in writing.
12. Contact Information for Data Processing Matters: By email: [email protected] Mailing address: Žirmūnų g. 30E - 2, Vilnius – MB IT pirkliai, company code – 304957766, Žirmūnų g. 30E - 2, Vilnius, Lithuania; email: [email protected]
13. Data Security We use various technologies and procedures to ensure security in order to protect your personal information from unauthorized access, use, or disclosure. Our providers are carefully selected, and we require them to use appropriate measures to protect your confidentiality and ensure the security of your personal information. However, the security of information transmitted over the Internet or via mobile communication cannot be guaranteed; any transmission of information to us using the specified methods is done at your own risk. All information about the processed personal data is confidential. Information regarding the processing of personal data is reported to the State Data Protection Inspectorate in accordance with the established procedure.
14. Cookies In order to provide full-value services, the Provider stores information on the User’s computer (or device) in the form of cookies. The stored information is used to recognize the User as a previous visitor to the website and to collect statistics on website traffic. Cookies are used to log in to the internal system (i.e., to identify the visitor’s session, with a session ID being stored). Cookies are also used to recognize a returning user so that the same content is not shown to them again. When accessing the wholegra.in website, the data subject is informed about the use of cookies and gives their consent for cookies. Cookies can be refused or deleted through the browser settings. The cookies used include:   – Google Analytics: Its purpose is to identify IP addresses, record the visitor’s actions on the website, and access the browsing history. We use this information to prepare reports and improve our website’s quality.   – For users logged into the participant’s environment: The website uses cookies such as “_fbp” (Facebook pixel statistics), “_gcl_au” (Google Tag Manager statistics), “_gat”, “_gid”, “_ga” (Google Analytics statistics), “_hjCachedUserAttributes”, “_hjid”, “_hjIncludedInSample” (click statistics), and “sutikimas” (confirmation of consent to the website’s privacy policy).
15. Purchase Terms: A client purchasing a monthly (or 3‑month or longer) subscription on the platform with automatic membership renewal must cancel the membership on the wholegra.in platform if they wish to terminate it. Money paid for video and purchase content is non‑refundable. By purchasing a platform subscription, the client agrees to the purchase terms.